LandlordStation Frequently Asked Questions

Tenant Screening

How do I order a report?

If you have an account:

  1. Create/log into your account
  2. Click the “TENANT SCREENING” tab on the left, then click “Order New Screening” at the top.
  3. Fill out the Tenant Information on the following pages. You will need the applicant’s name, email address, property information, and billing information.
  4. Click “Save & Review”.
  5. Choose the “Complete Tenant Screening” button on the next page.
  6. NOTE: You will receive a confirmation email once the report has been ordered. If you do not receive an email please contact our Support team.

If you do not have an account:

  1. Choose a report level at
  2. Follow the prompts to enter your information and create an account.
  3. Fill out the Tenant Information on the following pages. You will need the applicant’s name, email address, property information, and billing information.
  4. Click “Checkout” and follow the prompts to enter payment information.
  5. Choose the “Complete Tenant Screening Order” button on the next page.
  6.  NOTE: You will receive a confirmation email once the report has been ordered. If you do not receive an email please contact our Support team.

Why do you need to contact the applicant?

We are legally required to contact the applicant directly for authorization and to verify their identity. This is part of our compliance with the Credit Reporting Act and ensures the security of the applicant’s personal information. It also helps us verify that you are getting the most accurate information possible.

How do I view my completed report?

You may view a completed report by logging into your account, going to the Tenant Screening section of your account, and clicking the report number next to the applicant’s name. You will receive an email when the report is complete with a link to your account in the email.

How long does the report take?

The average turnaround time is about 15 – 20 minutes once we receive authorization from the applicant via the email that is sent to them. The quicker the applicant verifies their identity, the quicker the report will be complete. If a criminal or eviction report needs a deeper check, this may take a few business hours. You will receive an email letting you know if that’s the case.

How do I change my Tenant’s email address?

You may change their email address by logging into your account, choosing the report number next to their name, and then clicking on the “Change Report Email” button.

Will pulling my tenant’s credit affect their credit score?

No, we perform what’s considered a soft pull, which means it will not lower their score or be logged as an inquiry in their credit file.

Where can I find a sample report?

CLICK HERE to view a sample report

Can a report be run on someone without a Social Security Number?

No, people without social security numbers (foreign citizens, etc.) cannot be run through a credit system.

When can I cancel my order?

As long as the report is unauthorized/unrun you may cancel your report. Please email and our Support team will take care of canceling your report and voiding your charge.

Criminal Report

Why is my report pending?

The government keeps criminal records by name and DOB, not SSN, we have them recheck the criminal reports to make sure that you receive the most accurate information available. This will usually take several hours while within business hours. If it has been longer than 24 hours since your applicant authorized and your report is pending due to the criminal investigation, please contact us ASAP.

Are the criminal searches nation-wide?

Yes. Below you will find the individual databases that are searched:

  • 46 state criminal background checks
  • America’s Most Wanted
  • FBI’s Most Wanted
  • Over 15 national alert databases
  • National Sex Offender Public Registry
  • U.S. Marshals Drug Enforcement Administration

Eviction Screenings

Are we allowed to run a check in a state other than the one I’m in?

Yes, our eviction screenings are a nationwide search.

Can I order evictions after submitting the background check?

Currently you must order the eviction report along with the credit and criminal.

How do I view the details of the eviction?

As long as the eviction report isn’t under review, the details are viewable at the bottom of the tenant’s screening report.

Why would an eviction report be erroneous?

Much like the national criminal reports the government files these by name and DOB and not by Social Security Number. This makes it possible to have an erroneous report especially if the applicant has a more common name.

Does LandlordStation contact former landlords to confirm the evictions?

No, we do not contact the former landlords. These reports are compiled and run by TransUnion’s proprietary evictions database.


Are the prices per person, per unit, or monthly?

The report prices are per person and are not recurring, meaning you only pay for the report you order and are not billed monthly etc. Married couples, roommates etc are considered two separate reports because the reports are run by SSN and are therefore unique to an individual.

My card has multiple charges pending, but there was only one report ordered, what is happening?

Most likely your card was declined for incorrect verification reasons including incorrect CVV code. A declined charge is automatically voided in our system and that pending charge should drop off your transaction history in a number of days. We only charge for reports that are received so if you think you have been charged in error please just let us know and we will make sure it is taken care of.

I am getting an error saying that my card has been declined, why?

Double check the CVV code and the billing address (especially the zip code) that you entered to make sure that they match what your card issuer has on file. The address verification will decline a card that has a different zip code than the card issuer provides.

How does LandlordStation charge?

When you buy a tenant screening report on our site, we authorize your credit card for the amount of the purchase but we do not capture it. The charge will remain pending until the first tenant on the ticket authorizes us to run the report.

How do I access a receipt for my purchase?

Select your Account Name from the navigation, that will take you to the “My Account” section. Click “Order History” in the upper right corner to view your receipts.

Can the tenant pay?

Yes, you will need to choose the ‘Tenant Pays’ option under the billing section of the order form. The tenant will be required to input their billing information before they may authorize the report.

What are my options?

If you’d like to upgrade to a paid membership you may see the chart detailing each level on our PRICING PAGE.

How often am I charged?

Memberships are charged monthly. You may choose an annual membership to save on fees.

Am I locked into a contract?

No. You may cancel at any time, but please let us know so that we can make sure it’s canceled in a timely manner prior to another charge.

Do I receive any free tenant screenings with my membership?

No; however, tenant screening prices are adjusted by membership level. You may also purchase tenant screening credits in bulk for a discounted rate. Those screening credits will not expire and will be available whenever you need them.

Do I have to upgrade to order tenant screenings?

No, you may choose to run the screenings from the FREE account, which does not include a monthly fee.

What kind of savings can I get by being a monthly subscriber?

To view benefits by membership level, view our PRICING PAGE.

Document Signatures

Is there any extra cost?

You will need to have a Starter level or higher account to access document signatures.

How do I send a document to be signed?

You will need to log into your account, choose the DOCUMENTS tab to the left, click the SIGNED DOCUMENTS tab, and choose the option to Request Signature there.

What company do you use?

We currently use HelloSign.

Can more than one tenant sign the same document?

Yes! To add additional names to the signature page, please choose the “+” next to that first name/email on the signature request page.

Rent Payments

Is there an extra cost?

Landlords may accept online rent payments at no extra cost. If you, as the landlord, have a Free Membership, your tenant will be responsible for the Technology Fees: $2/ACH payment and 2.25% for Credit and Debit Card payments. Some ACH Technology Fees are covered if you choose to upgrade to a paid membership.

How long does it take to set up rent payments?

When you first set up your bank account it may take up to two (2) business days to us to verify your account once we have received your onboarding documentation.

Will the tenant need to verify a bank account?

Your tenant will receive an e-signature page to confirm their banking information before a new bank account may be added.

Where do I set up the reminder for the recurring payments?

Under the PROPERTY tab in your dashboard you will click on the option to update the property and set up the rent reminder options at the bottom of that page.

Tenant Portal

Do I have to be a paid subscriber to provide my tenant with access to a tenant portal?

No, but if they would like to access rent payments, you will need to upgrade your account.

What comes included with a tenant portal linked with a FREE level landlord account?

Your tenant may send maintenance requests and you may share documents (not for electronic signature) through the document-sharing feature.

Work Orders

Where do unanswered maintenance requests go in my account?

Maintenance requests will be filed under the MAINTENANCE section of your account.

Do I receive an email when a work order is placed?

Yes, an email will be sent to the address you’ve provided to us for your account.

Can my tenant submit photos with their work orders?

Yes. After logging into their account, from the account dashboard they can click “Maintenance Requests”. From there, they click “Add Maintenance Request”. Once created, you and your tenant are able to exchange comments and photos on the request.

Can the tenant check the status of the work order once it’s been input?

Yes, they will just select the work order to view status.

Is the tenant portal mobile optimized?

Yes, the tenant portal is mobile optimized so rent payments and maintenance request can be handled exclusively on mobile by the tenant.

Document Sharing

What are the steps for the sharing a document with a tenant?

  1. Access the DOCUMENTS tab in your account
  2. Choose the property your tenant is connected to from your File Vault
  3. Choose the folder that the document is in/that you’d like to add the document to
  4. Add file if needed
  5. Click the blue SHARE button (first one in the line up)
  6. Choose the tenant you’d like to share it with

If I no longer wish to share the document, can I unshare it?

Yes, just uncheck the box and click update.

Rental Application

Is there a cost to use the rental application?

No, this is free to you at any account level.

Can I use this application to receive authorization to run the tenant screening?

We do not currently provide an e-signature option for the free online application. If you are requesting a screening report from LandlordStation as well, we will need to send an email for authorization and to verify the tenant’s identity.

What is the benefit of using your application over a state-specified one?

The information that your applicant inputs into this application will auto-fill into the tenant screening process if you choose to run it through us. That way your applicant doesn’t have to duplicate the same information.

Can I print this off to hand out to my applicants?

No, this will need to be filled out online so that it may auto-fill if you choose to run a screening through us.

Can I change anything on the form?

Yes, the rental application is fully customizable, you may format it as you choose.

Is this state-specific?

No, it is not.

How do I see what the applicant will see?

Choose the PREVIEW option from the top navigation when editing your rental application.

Is there a link that I can put up on my website instead of emailing the applicant?

Yes, you may find that under the SHARE APPLICATION option. There will be a link there.