Scaling Fintech with Confidence: How Sila Accelerated Growth with Priority

“In our industry, speed to market, product availability and security are vital to a successful customer relationship. Priority has overdelivered on all fronts.”  – Shamir Karkal, Co-founder and Chief Strategy Officer 

Key Takeaways

• Rapid scale, zero disruption: With Priority’s infrastructure, Sila opened hundreds of thousands of accounts in days, without sacrificing platform stability or compliance.
• Accelerated time to market: Priority enabled faster onboarding and delivery of services, helping Sila meet rising customer demands with speed and confidence.
• True strategic partnership: Priority delivered more than just technology, offering hands-on support, deep banking expertise, and a shared commitment to solving challenges. 
• Enhanced operational efficiency: From onboarding to compliance and customer support, Priority improved internal workflows and boosted sales velocity across the funnel.

The Challenge: The Hidden Obstacles to Scaling Fintech

In this fast-evolving market, speed, security, and compliance are essential for operating at full capacity. Sila, a leading fintech infrastructure platform, was at a pivotal stage of rapid scale. As the company began signing customers in hyper-growth mode, many of those customers demanded more robust, enterprise-grade banking relationships. Sila’s existing banking partner lacked the regulatory credibility and scale to support this shift.

“Speed to market remained an important milestone for our customers so we needed a partner that would help us achieve both goals: quality and speed.” – Mike Fitzpatrick, CEO  

While Sila’s API-first approach with ACHNow utilizing RTP, FedNow and ACH had already positioned it as an innovative market leader, its banking partnerships had not scaled at the same pace. This gap ultimately limited Sila’s ability to fully realize its potential.  

“The need to diversify our business via multiple bank partners was a key driver in seeking a new solution.” – Brian Maher, Chief Compliance Officer and VP of Operations

The Solution: Scaling Fintech

To overcome operational bottlenecks and meet rising customer expectations, Sila partnered with Priority and adopted the Passport platform. After an extensive evaluation of alternative partners, Sila found that Priority provided the right blend of value, security, and partnership. This gave Sila access to multiple banking partners and built-in redundancies for processing, enabling the team to continue operations seamlessly, even in the event of downtime or disruption.  

“Passport provides products including ACH, wires, virtual accounts and a mature CIP program that our Tier 1 bank customers are looking for. Combined with Sila’s ACHNow functionality, we knew the offering was sure to address the needs of the market.” – Derek Zumsteg, Senior Director of Product  

From day one, Priority demonstrated a deep understanding of the fintech ecosystem and Sila’s specific operational demands. Priority didn’t just offer a product; it offered a strategic relationship. With Priority, Sila gained access to enterprise-grade payment processing and adaptable integration support, while also benefiting from a responsive partner capable of guiding the company through customer migrations, compliance workflows, and scale-up efforts. 

Priority’s infrastructure enabled Sila to move faster and scale with confidence. Beyond offering ACH and transfer capabilities, Priority’s operational capacity allows for the rapid creation of hundreds of thousands of accounts, supporting hyper-growth fintech use cases without compromising stability or compliance. 

“Priority has deep banking expertise; they understand the market and the needs of our customers. They approach challenges with an open mind and willingness to find a solution.” – Brendan Coen, VP of Sales and Partnerships

The Results: How Priority Accelerated Sila’s Journey in Scaling Fintech

Partnering with Priority has enabled Sila to rapidly scale operations, opening hundreds of thousands of accounts within days, while significantly improving platform stability and reliability. 

Since onboarding Priority, Sila has seen measurable gains across the business, including: 

• Faster time to market for new customers and services
• Increased sales confidence and velocity, driven by a responsive and dependable banking partner
• Greater operational efficiency, with improved onboarding, compliance, and customer support processes
• Accelerated growth, from pipeline to production, with more consistent delivery of customer expectations

“Passport by Priority has accelerated all parts of our business. We have stronger relationships with customers—from the sales funnel to going live—as a direct result of our ability to continually exceed expectations in terms of quality and speed.”– Mike Fitzpatrick, CEO 

Support has also proven to be a true differentiator, setting Priority apart from previous partners: 

“The technical onboarding teams have been responsive and great partners to work with, from our initial onboarding to our customer migration and now to supporting customers in production.” – Tony Ripberger, Senior Director of Engineering

“The Ops and Compliance folks at Priority treat us as true partners. Response times are consistently better than past partners we’ve worked with.” – Brian Maher, Chief Compliance Officer and VP of Operations

Download the case study here.

The Conclusion: Scale Fintech with Confidence

Partnering with Priority empowered Sila to unlock new levels of speed, scale, and stability across its platform. By combining strategic support with flexible infrastructure, Priority helped Sila exceed customer expectations and accelerate growth during a critical phase of expansion. With a foundation built on trust, responsiveness, and shared innovation, the two teams continue to drive impact together.

“Passport by Priority provides the fundamental building blocks every fintech company requires—but Priority’s people make the difference.” – Brendan Coen, VP of Sales and Partnerships